Privacy Policy

We collect information you provide directly to us, such as when you create an account, enroll in courses, complete assessments, or contact us for support. **Personal Information:** - Name, email address, and contact details - Professional information (job title, company, industry) - Payment and billing information - Profile information and preferences **Usage Information:** - Course progress and completion data - Assessment results and skill profiles - Platform interaction and engagement metrics - Device and browser information

We use the information we collect to: - Provide, maintain, and improve our services - Personalize your learning experience and recommendations - Process transactions and send related information - Send you technical notices, updates, and support messages - Respond to your comments, questions, and requests - Monitor and analyze trends, usage, and activities - Detect, investigate, and prevent security incidents

We do not sell your personal information. We may share information as follows: - **With service providers** who perform services on our behalf - **With employers** (for enterprise accounts) regarding learning progress - **For legal purposes** when required by law or to protect rights - **With your consent** for purposes disclosed at the time of collection - **In aggregated form** that cannot identify you personally

We implement appropriate technical and organizational measures to protect your personal information: - Encryption of data in transit and at rest - Regular security assessments and audits - Access controls and authentication requirements - Employee training on data protection - Incident response procedures

You have the following rights regarding your personal data: - **Access:** Request a copy of your personal data - **Correction:** Update or correct inaccurate data - **Deletion:** Request deletion of your data - **Portability:** Receive your data in a portable format - **Opt-out:** Unsubscribe from marketing communications - **Restriction:** Limit how we process your data To exercise these rights, contact us at [email protected].

We use cookies and similar technologies to: - Remember your preferences and settings - Authenticate users and prevent fraud - Analyze site traffic and usage patterns - Personalize content and advertisements You can control cookies through your browser settings. See our Cookie Policy for more details.

We retain your personal information for as long as necessary to: - Provide our services to you - Comply with legal obligations - Resolve disputes and enforce agreements - Maintain business records When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including: - Standard contractual clauses approved by relevant authorities - Data processing agreements with our service providers - Compliance with applicable data protection laws

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at: **LevelUpSkills.io** Email: [email protected] Address: Office 2 2nd Floor Building 140 I & T Centre g9/1 Islamabad For EU residents, you may also contact our Data Protection Officer at [email protected].